The Department of Transportation has issued new guidelines for domestic flights restricting how long airlines can hold passengers on the tarmac during delays. Among the new rules:
Airlines would be required to provide food and water after a two-hour delay.
*Passengers would have to be deplaned after three hours.
*Airline staff would have to keep toilets working.
*Airlines must provide passengers with an e-mail address and a mailing address for filing complaints.
Civil penalties of up to $27,500 per passenger would be paid to the government for violating any aviation consumer rule.
Gallagher & Associates Team
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